Shipping Policy
Order Processing Time
All orders are processed within [1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
-
Standard Shipping: [X] business days | [价格]
-
Express Shipping: [X] business days | [价格]
-
Free Shipping: On orders over [金额]
International Shipping
We offer international shipping to the following countries: [国家列表].
-
International Standard: [X] business days | [价格]
-
International Express: [X] business days | [价格]
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Matoumoyra is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within [X] days of receiving your shipping confirmation email, please contact us at [您的客服邮箱] with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our Return & Refund Policy for detailed information.